FAQ's

How do I place an order?

Please select you your item and add it to the shopping cart. Please note that some of the products will require personalisation before reaching the checkout stage. When you are ready to purchase your item, follow the instructions to pay for and complete your order securely. You will then receive a confirmation email.

Gift Notes - we are not able to add custom and non custom gift notes to this item. Please do not use the 'Optional Note to Seller' box at checkout for gift note requests.

Gift wrapping – unfortunately, we do not offer gift wrapping as a service for our products.

What happens after I place my order?

Order processing takes place between 2 to 5 days before being dispatched to your destination. You will receive an email confirming dispatch, and includes tracking information so you know where your order is leading up to delivery.

Orders received before 4pm on weekdays will be processed the same day.
Orders received after 4pm on weekdays will be processed the next business day (Monday to Friday)
Orders received on the weekend will be processed on Mondays (excluding Bank Holidays)

When will I receive my order?

Items will usually be delivered within 6 to 8 business days after you place your order, depending on the destination. Please check individual product listings for processing and delivery details.

Can I collect my order?

Regrettably, our products are available for shipping and delivery only.

How do I track my order?

After your order is dispatched, you will receive a confirmation email with tracking information so you will always know where your order is.

How do I cancel or amend an order?

You can cancel or amend your order up to 2 hours after placing it. Please message us via our Contact Us page with your order number and item. We will then initiate an order refund. After 2 hours of placing your order it cannot be amended or cancelled as it would have gone into production.

Where do you deliver to?

At this time we deliver to UK, US, Canada, parts of Europe, Australia and New Zealand.

I have received a damaged or defective order?

If your item arrives damaged or defective, please let us know using our Contact Us page, together with a photo of your item's condition. On inspection and approval of your photo, we will issue a replacement immediately.

Do you offer returns and exchanges?

Custom Made:

We are not able to accept returns or exchanges on custom made items unless they are defective or damaged.

Non Custom Made Products:

We accept returns up to 14 business days after delivery, if the item is unused and in its original condition. If you would like to return your item, please let us know using the Contact Us page. Items sent back to us without first requesting a return will not be accepted. We will then provide instructions for where to send your item which must be in its original packaging, and on inspection and approval, we will refund the full order amount minus the shipping costs for the return. Payment is refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

How do I contact you if my question isn't answered here?

We would love to hear from you - please get in touch by using our Contact Us Page. Please note that all questions are processed from Monday to Friday only.

How do you use my personal information?

To find out how we process your information, please see our Privacy Policy, which you can access on all pages under 'LEGAL'

What are your terms and conditions?

Our terms and conditions on the use of our website can be accessed on all pages under 'LEGAL'